Job Summary:
We are looking for a detail-oriented PMS Officer to manage the end-to-end Performance Management System for ITC Labs. The ideal candidate will have hands-on experience running appraisal cycles, tracking KRAs/KPIs, and coordinating performance-related processes across departments.
Key Responsibilities:
Drive the end-to-end Performance Management cycle — goal setting, mid-year review, and annual appraisal
Coordinate with department heads/managers to ensure timely completion of KRA/KPI setting and reviews
Maintain and update performance data on the HRMS/PMS tool
Track appraisal timelines, send reminders, and ensure compliance across all levels/functions
Analyze performance ratings and prepare summary reports/dashboards for leadership
Support in normalization/calibration discussions and moderation committee processes
Handle employee queries related to performance appraisals and ratings
Assist in linking performance outcomes with increments, promotions, and rewards
Ensure PMS documentation, policies, and SOPs are updated and audit-ready
Support HR Business Partners in performance improvement plan (PIP) tracking, where Applicable