HR Process Excellence Manager

Manager, Process Excellence - HRSD / HR Process Transformation Lead end-to-end redesign of HR processes across the employee lifecycle to improve efficiency, consistency, and scalability Lead continuous improvement initiatives using data, feedback, and operational metrics Conduct process reviews, identify root causes, and implement sustainable improvements Reduce cycle times, errors, rework, and off-system/ad hoc requests across core HR processes Build reporting and dashboards to provide visibility into performance and improvement opportunities Partner with regional People Ops, COEs, and cross-functional teams to drive alignment and lead change management efforts Establish and drive global process standards, templates, and documentation across People Operations Identify and implement automation opportunities using Oracle HCM, ServiceNow (HRSD), and other digital tools Partner with HRIS and HRIT teams to prioritize and deliver system enhancements and process improvements Drive adoption of HR Service Delivery (HRSD) models and self-service solutions to reduce manual work and improve user experience. Preferred Education Bachelor’s degree in Human Resources, Business Administration, Operations, or a related field Master’s degree (MBA or equivalent) is preferred Preferred Experience 10-14+ years of experience in HR Operations, Shared Services, or HR Service Delivery (HRSD) environments Proven track record in process improvement, redesign, or operational transformation initiatives within HR Hands-on experience or exposure to Oracle HCM and/or ServiceNow HRSD or similar platforms Strong understanding of case management, service delivery models, and self-service frameworks in HR Strong analytical and problem-solving skills with a data-driven mindset Ability to influence stakeholders and lead change across global, matrixed environments Experience Level Mid Level