Key Duties and Responsibilities:
Greeting and Welcoming Guests: Warmly greet guests upon arrival, escort them to the reception area, and assist with check-in procedures.
Managing Check-in and Check-out: Handle registration, assign rooms, and manage guest folios.
Handling Guest Inquiries and Complaints: Address guest inquiries, concerns, and complaints promptly and efficiently, escalating to appropriate staff when necessary.
Providing Information: Offer detailed information about the property, amenities, services, and local attractions.
Building Relationships: Anticipate guest needs, build rapport with guests, and create a welcoming environment.
Coordinating with Other Departments: Work with housekeeping, front desk, and other departments to ensure guest needs are met.
Special Guest Handling: Attend to VIP guests and ensure they receive special attention.
Maintaining Guest Records: Keep detailed records of guest preferences, complaints, and other relevant information.
Collecting Guest Feedback: Gather feedback during check-out and analyze it to improve guest experience.
Upselling and Promoting Services: Offer additional services and packages to guests to enhance their stay.
Ensuring Compliance: Adhere to all relevant procedures, policies, and standards, including safety and hygiene regulations.