Key Duties and Responsibilities:
Greeting and Welcoming:
Warmly greet and welcome guests upon arrival, escorting them to their rooms and providing a positive first impression.
Guest Assistance:
Offer assistance with check-in/check-out procedures, managing reservations, and addressing guest inquiries.
Information and Guidance:
Provide information about the hotel, local attractions, and other amenities, including room service, facilities, and venues.
VIP Handling:
Attend to special guests (e.g., VIPs), provide tailored services, and ensure their needs are met.
Complaint Handling:
Address guest complaints and concerns efficiently and professionally, working towards resolution.
Building Relationships:
Establish rapport with guests, anticipating their needs, and creating a welcoming atmosphere.
Coordination:
Coordinate with various departments (e.g., housekeeping, front desk) to ensure seamless service and guest satisfaction.
Logkeeping and Record-Keeping:
Maintain records of guest preferences, complaints, and other relevant information.