Hotel Receptionist – Job Description
Welcome and greet guests professionally.
Handle check-in and check-out procedures.
Manage room reservations and guest inquiries.
Answer telephone calls and respond to guest requests.
Maintain guest records and billing details.
Coordinate with Housekeeping, F&B, and other departments.
Handle guest complaints politely and resolve issues.
Collect payments and maintain daily cash records.
Ensure proper front-desk grooming and cleanliness.
Provide information about hotel facilities and services.