Front Office Associate – Key Areas / Responsibilities
Guest check-in & check-out
Handling reservations & room allocations
Guest relations & service recovery
Handling calls, emails & walk-in queries
Billing, cash handling & night audit support
Coordination with Housekeeping & other departments
Maintaining guest records & PMS updates
Complaint handling & feedback management
Upselling rooms & hotel services
Ensuring SOPs, safety & brand standards