ఫ్రంట్ డెస్క్ ఎగ్జిక్యూటివ్

Patient Check-in & Registration: Welcome patients, collect personal and medical details, and verify health insurance information in the Hospital Management System (HMS).

Appointment Scheduling: Book, reschedule, or cancel doctor consultations and diagnostic appointments, while sending timely patient reminders.

Billing & Cash Handling: Generate invoices for OPD, IPD, and pharmacy services. Process payments via cash, card, or UPI, and coordinate with the Third-Party Administrator (TPA) for insurance claims.

Communication: Answer incoming calls, address patient inquiries regarding doctor availability, and direct visitors to the correct departments.

Data Privacy: Strictly adhere to patient confidentiality guidelines and handle sensitive medical information appropriately.

Customer Service & Empathy: Ability to handle distressed patients and de-escalate minor grievances politely.

Multitasking & Time Management: Capacity to handle high patient volumes and manage administrative tasks under pressure.

Computer Proficiency: Familiarity with MS Office and specialized hospital management software.

Communication Skills: Clear verbal and written communication in English, Hindi, and regional languages