To maintain a professional, welcoming atmosphere at the entrance, coordinate internal and external communications, and provide essential administrative support to various departments. [1, 2, 3, 4, 5]
Key Responsibilities
Visitor & Guest Management:
Greet clients, candidates, and guests, sign them in, issue visitor badges, and notify relevant staff.
Introduce visitors to upper management and maintain a tidy, organized reception area. [1, 2, 3, 4, 5]
Call & Mail Handling:
Answer multi-line phone systems, screen calls, take clear messages, and route them to appropriate departments.
Sort, log, and distribute incoming mail, courier packages, and prepare outgoing shipments. [1, 2, 3, 4, 5]
Administrative & Clerical Support:
Schedule meetings, manage conference room bookings, and maintain digital or physical visitor logs.
Draft, format, and organize memos, spreadsheets, reports, and records.
Monitor office inventory, track stationery stock, and reorder supplies as needed. [1, 2, 3, 4, 5, 6, 7, 8]
Coordination & Customer Service:
Address walk-in or phone inquiries regarding company services, pricing, or general directions.
Handle initial feedback or escalate customer complaints to the appropriate team.
Assist HR or administration with basic attendance tracking, record-keeping, and onboarding coordination.