Welcome guests professionally and courteously.
Handle guest check-in and check-out procedures.
Manage room reservations and bookings.
Answer phone calls and respond to guest inquiries.
Coordinate with housekeeping and other departments.
Maintain guest records and billing accurately.
Handle guest complaints politely and efficiently.
Upsell hotel rooms and services whenever possible.
Ensure lobby and front desk area are neat and presentable.
Follow hotel SOPs and grooming standards.
Required Skills:
Good communication skills.
Basic computer knowledge.
Knowledge of PMS/Hotel software preferred.
Positive attitude and customer service skills.
Ability to work in shifts.