ఫ్రంట్ డెస్క్ ఎగ్జిక్యూటివ్

Job Summary

We are looking for a well-groomed, customer-focused, and enthusiastic Front Office Executive to manage guest check-ins and check-outs, reservations, guest inquiries, and daily front office operations while ensuring excellent guest satisfaction.

Key Responsibilities

- Welcome guests warmly and provide professional customer service.

- Handle guest check-in and check-out procedures efficiently.

- Manage reservations, room allocations, and booking inquiries.

- Attend guest calls, emails, and requests promptly.

- Maintain accurate guest records and registration forms.

- Coordinate with housekeeping and other departments for room readiness.

- Handle guest complaints professionally and escalate issues when required.

- Manage billing, invoices, payments, and cash handling as per company policy.

- Maintain front office reports, logs, and shift handover records.

- Ensure proper grooming, uniform standards, and professional conduct.

- Follow hotel policies, SOPs, and safety procedures.

- Support daily operations to ensure a smooth guest experience.

Eligibility Criteria

- Minimum qualification: HSC / Graduate in Hospitality or a related field preferred.

- Freshers are welcome to apply.

- Good verbal communication and interpersonal skills.

- Basic computer knowledge; hotel PMS knowledge is an advantage.

- Pleasant personality, professional grooming, and a guest-oriented attitude.

- Willingness to work rotational shifts, including weekends and holidays.

Skills Required

- Guest handling and customer service

- Communication and problem-solving

- Billing and cash handling

- Teamwork and coordination

- Attention to detail and time management

Job Location: Bandra, Mumbai

Salary: As per company standards and experience

Working Hours: Rotational shifts as per company policy

• It is a Both రిసెప్షనిస్ట్ job for candidates with 0 - 5 years of experience.