ఫ్రంట్ డెస్క్ ఎగ్జిక్యూటివ్

Key Responsibilities

• Welcome and assist patients and visitors in a professional and friendly manner.

• Register new patients and maintain accurate patient records.

• Schedule, reschedule, and confirm appointments with doctors and specialists.

• Handle patient inquiries, phone calls, and emails promptly.

• Guide patients regarding hospital services, departments, and procedures.

• Coordinate with doctors, nurses, billing, and diagnostic departments to ensure seamless patient flow.

• Collect registration fees and assist with billing-related queries when required.

• Verify patient details, insurance information, and required documents.

• Maintain confidentiality of patient information in accordance with hospital policies.

• Manage front desk operations, including maintaining registers, reports, and documentation.

• Address patient concerns professionally and escalate issues when necessary.

Required Qualifications

• Graduate in any discipline (preferred).

• 6 months to 2 years of experience in a hospital, clinic, or healthcare front office.

• Good communication skills in English and the local language.

• Basic computer knowledge and proficiency in MS Office.

• Experience with Hospital Management Systems (HMS) is an added advantage.

• Strong interpersonal, organizational, and multitasking skills.

• Ability to work in rotational shifts, including weekends if required.

Preferred Skills

• Excellent customer service and patient-handling skills.

• Professional appearance and positive attitude.

• Ability to work under pressure in a fast-paced healthcare environment.

• Strong attention to detail and problem-solving abilities.

• It is a Full Time రిసెప్షనిస్ట్ job for candidates with 6 months - 2 years of experience.