Key Responsibilities
Team Leadership: Train, schedule, and supervise front desk staff.
Guest Relations: Ensure smooth arrivals and departures, handle escalations, and manage VIP requests.
Operations & Billing: Monitor reservations, room assignments, and process billing and cash transactions.
Cross-department Coordination: Liaise with housekeeping and maintenance to ensure room availability and cleanliness.
Qualifications
2–3 years of front desk or guest service experience, with at least 1–2 years in a supervisory role.
Strong communication, problem-solving, and conflict-resolution skills.
Proficiency in Hotel Management Software (PMS) and basic accounting.
Flexibility to work shifts, including weekends and holidays