ఫ్రంట్ డెస్క్ ఎగ్జిక్యూటివ్

A hotel Front Office Executive serves as the primary point of contact for guests. They expertly manage the entire guest journey—from arrivals and check-ins to room allocations, billing, and departures. Responsibilities include handling inquiries, resolving complaints, processing payments, and coordinating with housekeeping and maintenance for a seamless guest experience. [1, 2, 3]

Key Responsibilities:

• Guest Services: Greet guests warmly, manage the check-in/out process, and address guest queries and complaints promptly and professionally.

• Operations: Manage room assignments, process payments, and ensure accurate billing.

• Communication: Serve as the main liaison between guests, housekeeping, maintenance, and management.

• Administrative Duties: Maintain records of room availability, handle reservations, and operate the Property Management System (PMS). [1, 2, 3, 4]

Requirements & Qualifications:

• Experience: 1–3 years of experience in hotel reception, hospitality, or customer service.

• Education: Degree or Diploma in Hotel Management or Hospitality preferred.

• Skills: Excellent communication, conflict resolution, multitasking, and proficiency in hotel PMS software.

• It is a Full Time రిసెప్షనిస్ట్ job for candidates with 2 - 6+ years Experience.