A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
10,000 - 24,000 /నెల
Lancesoft
సకీ విహార్, ముంబై
రిసెప్షనిస్ట్ లో 2 - 5 ఏళ్లు అనుభవం
ఫుల్ టైమ్
Job Summary
The Associate Services Executive is responsible for delivering high-quality customer and associate support through front‑desk and counter operations. The role requires strong customer service skills, accurate cash handling, problem‑solving abilities, and adherence to company policies to ensure excellent service standards.
Key Responsibilities:
Adhere to all policies, procedures, and expectations outlined in the Employee Handbook and Departmental Guidelines
Understand Associate and Preferred Customer goals and business requirements
Proactively identify issues and take initiative to resolve them efficiently
Respond promptly to tasks, requests, and inquiries assigned
Maintain a proactive approach and assist team members when required
Demonstrate empathy while handling Associate queries and concerns
Gather complete and accurate information to ensure effective resolution
Confirm Associate satisfaction and agreement with the final resolution
Communicate clearly and confidently using open‑ended and close‑ended questions
Analyse problems systematically and determine the best solutions
Navigate internal systems, applications, and reference tools effectively
Use escalation methods appropriately when required
Promote company events, campaigns, and product initiatives accurately
Remain available at the counter to resolve Associate needs quickly
Meet Quality and OHT targets across all handled tasks and orders
