ఫ్రంట్ డెస్క్ ఎగ్జిక్యూటివ్

Position: Front Office Executive
Industry: Hotel / Hospitality
Department: Front Office
Experience: 1–3 Years
Location: Goregaon
Employment Type: Full-Time
Salary: As per experience and industry standards

Job Summary

We are looking for a professional and customer-focused Front Office Executive to join our hotel team. The candidate will be responsible for handling guest check-ins and check-outs, reservations, guest queries, billing, and ensuring a smooth and pleasant experience throughout the guest’s stay.

Key Responsibilities

• Welcome and greet guests in a friendly and professional manner.

• Handle guest check-in and check-out procedures efficiently.

• Manage room reservations, cancellations, and modifications.

• Handle guest inquiries, requests, and complaints professionally.

• Coordinate with housekeeping, maintenance, F&B, and other departments.

• Maintain accurate guest records and front office documentation.

• Prepare and manage guest bills, payments, and receipts.

• Handle cash, card, and other payment transactions as per hotel procedures.

• Provide information about hotel facilities, services, and local attractions.

• Maintain proper records of room status and guest information.

• Ensure smooth communication between guests and hotel departments.

• Follow hotel standards, SOPs, and safety procedures.

• Maintain a professional appearance and excellent customer service at all times.

Requirements

• Graduate or Diploma in Hotel Management / Hospitality preferred.

• 1–3 years of experience in a hotel front office role.

• Good communication and interpersonal skills.

• Basic computer knowledge; experience with hotel PMS is preferred.

• Good knowledge of English and Hindi; additional languages are an advantage.

• Presentable, polite, and guest-oriented personality.

• Ability to work in shifts, including weekends and holidays.

• Good problem-solving and multitasking abilities.

• It is a Full Time రిసెప్షనిస్ట్ job for candidates with 1 - 3 years of experience.