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Job Description: Front Desk Executive

Company: Atindra Medicare and Dialysis Centre Private Limited
Location: Kolkata, West Bengal
Position: Front Desk Executive
Experience Required: Minimum 5 Years
Department: Front Office / Hospital Operations
Employment Type: Full-Time

Position Overview

Atindra Medicare and Dialysis Centre Private Limited is looking for an experienced, well-groomed, and professional Front Desk Executive with a minimum of 5 years of relevant experience in a hospital, healthcare, diagnostic centre, or similar medical environment.

The ideal candidate should have strong experience in hospital front-desk management, patient coordination, billing, payment collection, reception operations, and administrative support. The candidate must demonstrate excellent communication skills, professional etiquette, patience, empathy, and the ability to handle patients and their attendants with dignity and care.

Key Responsibilities

Front Desk & Patient Management

• Manage the hospital reception and front-desk operations efficiently.

• Welcome and professionally attend to patients, attendants, doctors, visitors, and vendors.

• Handle patient registration, appointment scheduling, enquiries, and general information.

• Coordinate patient movement between reception, consultation, billing, diagnostics, dialysis, and other departments.

• Maintain a calm, courteous, and professional approach while dealing with patients and attendants.

• Address patient and attendant queries appropriately and escalate issues to the concerned department or senior management when required.

• Maintain confidentiality of patient information and hospital records.

Billing & Payment Handling

• Prepare and process patient bills accurately and efficiently.

• Handle cash, card, UPI, online payments, and other approved modes of payment.

• Issue receipts and maintain proper documentation for all financial transactions.

• Verify billing details, discounts, deposits, refunds, and outstanding payments as per hospital policies.

• Maintain daily cash collection and payment records and coordinate with the accounts department.

• Ensure accurate reconciliation of front-desk collections at the end of the shift/day.

• Follow all hospital procedures relating to billing, payment collection, and financial documentation.

Hospital Operations

• Coordinate effectively with doctors, nurses, technicians, accounts, administration, housekeeping, security, and other departments.

• Support smooth day-to-day functioning of the front office.

• Manage telephone calls, emails, enquiries, and internal communication professionally.

• Maintain front-desk registers, reports, records, and required documentation.

• Assist in maintaining patient files and other administrative records.

• Ensure that reception and waiting areas maintain a professional and welcoming environment.

• Handle shift responsibilities and handovers accurately.

• Support management in implementing hospital policies, procedures, and service standards.

Required Skills

• Minimum 5 years of experience in hospital front desk/reception operations.

• Strong knowledge of hospital billing and payment procedures.

• Experience handling cash, card, UPI, and digital payments.

• Good understanding of patient registration and appointment processes.

• Excellent verbal and written communication skills.

• Good command of English, Hindi, and Bengali would be an advantage.

• Strong computer skills, including MS Office and hospital billing/HMIS software.

• Good numerical and documentation skills.

• Ability to work efficiently under pressure and manage multiple responsibilities.

• Strong coordination and problem-solving abilities.

• Ability to maintain accuracy while handling billing and financial transactions.

Professional Etiquette & Life Skills

The candidate should demonstrate:

• Excellent professional etiquette and grooming.

• Polite, respectful, and compassionate behaviour towards patients and their attendants.

• Good telephone etiquette and interpersonal skills.

• Patience and emotional maturity while handling difficult or distressed patients.

• Strong sense of responsibility, discipline, punctuality, and integrity.

• Ability to maintain professional boundaries and confidentiality.

• Positive attitude and willingness to help.

• Good listening skills and clear communication.

• Ability to remain composed and professional during stressful situations.

• Respect for patients from different age groups, backgrounds, and circumstances.

• Strong teamwork and willingness to support colleagues.

• Professional body language and a welcoming personality.

Key Soft Skills

• Communication Skills

• Patient Handling Skills

• Customer Service Orientation

• Empathy & Compassion

• Active Listening

• Conflict Resolution

• Problem-Solving

• Time Management

• Multitasking

• Teamwork & Collaboration

• Emotional Intelligence

• Adaptability

• Attention to Detail

• Professionalism

• Integrity & Accountability

Desired Personal Attributes

The ideal candidate should be:

• Courteous and approachable

• Smart and professionally presentable

• Responsible and trustworthy

• Patient and empathetic

• Organized and detail-oriented

• Confident but respectful

• Proactive and solution-oriented

• Comfortable working in a healthcare environment

• Capable of handling sensitive situations with maturity

• Committed to providing a high standard of patient service

Performance Expectations

The Front Desk Executive will be expected to maintain:

• Accurate and timely billing and payment processing

• Efficient patient registration and coordination

• Excellent patient and attendant experience

• Professional front-desk standards

• Proper cash and payment reconciliation

• Effective coordination between departments

• Accurate records and documentation

• Strict adherence to hospital policies and confidentiality requirements

Educational Qualification

Minimum: Graduate in any discipline.

A qualification or certification in Hospital Administration, Healthcare Management, Front Office Management, or a related field will be an added advantage.

Experience

Minimum 5 years of relevant experience, preferably in a hospital, dialysis centre, nursing home, diagnostic centre, or healthcare organization.

Experience in hospital billing, payment collection, patient coordination, and front-office operations is essential.

Working Conditions

The candidate should be comfortable working in a healthcare environment and, where required, working in rotational shifts, weekends, and on holidays according to the organization's operational requirements.

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• It is a Full Time రిసెప్షనిస్ట్ job for candidates with 5 - 6+ years Experience.