Job Overview
Inspecting, analyzing and trouble shooting products. Reading repair manuals and lialising other professionals.
Responsibilities and Duties
l lInstall and test products to make sure they work correctly.
l lFollow installation and operation manuals.
l lResponds to service request and repair prodcuts.
l lUses diagnostic tools to determine repair plans.
l lTeaches customer how to use their products.
l lEscalate issues to manager promptly.
l lKnows how to use the necessary tools and equipments.
l lWrites service report after every appointment.
l lcollaborates with managers and other service technicians.
l lFollow all company policies and procedures.
l lAdhere to safety regulations and industry standards.