Handle B2B & B2C customer enquiries through WhatsApp, phone calls and other communication channels.
Respond to customer messages and enquiries professionally and promptly.
Make outbound calls to customers for enquiries, follow-ups and lead conversion.
Handle incoming customer calls and provide accurate information about products and services.
Follow up with potential customers and maintain regular communication.
Generate and follow up on B2B/wholesale dealer enquiries.
Support marketing activities and customer engagement.
Maintain customer/lead data and update follow-up status.
Coordinate with the sales team for customer requirements and order-related queries.
Build good relationships with existing and new customers.