A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
20,000 - 30,000 /నెల
Sphar Enterprises
వార్జే, పూనే
తయారీ లో 1 - 5 ఏళ్లు అనుభవం
ఫుల్ టైమ్
Key Responsibilities
1. Service & Installation Quality
Monitor quality of installation and service activities performed at customer sites.
Verify installation quality, safety practices, and documentation.
2. Process Compliance
Ensure all operational activities follow company policies and quality procedures.
Develop and maintain service quality checklists and documentation.
Ensure proper documentation of service reports, installation reports, and project completion records.
3. Customer Complaint Management
Track and analyze customer complaints and service issues.
Conduct root cause analysis and implement corrective actions.
Work with service and operations teams to prevent recurring problems.
4. Quality Audits
Conduct internal audits of service processes and project installations.
Monitor adherence to company quality standards and procedures.
Prepare audit reports and improvement recommendations.
5. Performance Monitoring
Track service KPIs such as:
Complaint resolution time
Repeat service calls
Service turnaround time
Customer satisfaction levels
6. Continuous Improvement
Identify process improvement opportunities in service delivery.
Implement corrective and preventive actions (CAPA).
Support quality improvement initiatives across departments.
