Technical Support Intern

Company - MetaReach Marketing Pvt Ltd

Job Title - Technical Support Engineer

Experience - Fresher (0–1 Year)

Salary - 10,000- 12,000 per month

Working Days - 6 Days a Week

Work Timing - 10:00 AM – 6:00 PM

Job Type - Full-Time

Location - Sector 18, Noida

Key Responsibilities:

• Manage and monitor SMS, WhatsApp, and voice call campaigns on a day-to-day basis.

• Provide first-level technical support for bulk messaging platforms and calling systems.

• Coordinate with internal teams to ensure timely and accurate execution of communication campaigns.

• Troubleshoot issues related to message delivery failures, call connectivity, and platform errors.

• Assist in setting up messaging templates, scheduling campaigns, and configuring automation flows.

• Maintain detailed campaign reports and ensure accurate tracking of sent messages and calls.

REQUIRED SKILLS & ELIGIBILITY:

• Basic understanding of SMS gateways, WhatsApp Business API, and VoIP/calling tools.

• Good working knowledge of Microsoft Excel / Google Sheets for reporting and data management.

• Strong analytical and problem-solving skills with keen attention to detail.

• Ability to handle multiple campaigns simultaneously under time pressure.

• Good verbal and written communication skills in English and Hindi.

• Quick learner with a proactive attitude and willingness to adapt to new tools.

• Basic knowledge of internet technologies, web portals, and digital communication platforms.

• Familiarity with CRM tools or campaign dashboards is a plus.

• Graduate in Computer Science, IT, BCA, B.Tech, or any relevant field.

• Freshers encouraged to apply; up to 1 year of internship or part-time experience is a plus.

• Knowledge of digital marketing communication tools or campaign operations is an added advantage.

• It is a Full Time ఐటి / సాఫ్ట్వేర్ / డేటా విశ్లేషక job for candidates with 0 - 6 months of experience.