Application Support- L2 level

We are looking for a Application Support- L2 level to join our team at at Turbonet Systems Private Limited, contributing to software, data, or IT system development and support. This role offers an in-hand salary of ₹25,000 - ₹30,000 and a chance to work in a fast-paced, technology-driven environment.

CTC: 3 to 4.5 lac/annum

Working on providing end-to-end technical support for Applications. The role involves resolving application configurations, proactively identifying failures and errors in various services and investigating them within defined SLAs.

Key Responsibilities:

• Knowledge of SQL (Familiarity with any database technology is a plus)

• Responding to incidents and customer tickets in a timely manner

• Responding to alerts, with triaging, investigating and resolving resolution of issues

• Take ownership of the Support Tickets and customer communication to be done by L2

• Clear logical thinking and communication, and ability to keep calm in high-pressure situations

• An ability to "understand" data and analyse logs to help investigate production issues and incidents

• Ability to create / read dashboards (Familiarity with any visualization tool)

• Should have good written and verbal communication skills.

• Troubleshoot issues and participate in on-call support, ensuring stability and performance of the production environment.

Job Requirements:

The minimum qualification for this role is Graduate and 2- 4 years of experience. Hands-on knowledge of SQL and modern tools is essential. Strong analytical, problem-solving, and communication skills required.

• It is a Full Time ఐటి / సాఫ్ట్వేర్ / డేటా విశ్లేషక job for candidates with 2 - 4 years of experience.