IT Technician/Network Technician

Desktop Support Engineer – Job Description

Job Title

Desktop Support Engineer

Job Summary

We are looking for a skilled Desktop Support Engineer to provide technical support for desktop computers, laptops, software applications, and IT systems. The candidate will be responsible for troubleshooting hardware and software issues, installing systems, and ensuring smooth day-to-day IT operations for users.

Key Responsibilities

• Install, configure, and maintain desktops, laptops, printers, and other IT hardware.

• Troubleshoot hardware, software, and network connectivity issues.

• Install and update operating systems and applications such as Microsoft Windows and Microsoft Office.

• Provide technical support to end users via phone, email, or in person.

• Configure and manage user accounts, permissions, and passwords.

• Set up and troubleshoot LAN/Wi-Fi connectivity issues.

• Perform system upgrades, patches, and antivirus updates.

• Maintain IT asset inventory and documentation.

• Assist with backup, recovery, and data security processes.

Requirements

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.

• 1–3 years of experience in desktop support or IT support.

• Knowledge of computer hardware, operating systems, and networking basics.

• Familiarity with tools such as TeamViewer or AnyDesk for remote support.

• Strong troubleshooting and problem-solving skills.

• Good communication and customer support skills.

Preferred Skills

• Knowledge of Active Directory and user management.

• Basic networking knowledge (IP configuration, DNS, DHCP).

• Certifications like CompTIA A+ or Cisco Certified Network Associate (CCNA).

• It is a Full Time ఐటి / హార్డ్‌వేర్ / నెట్‌వర్క్ ఇంజనీర్ job for candidates with 1 - 4 years of experience.