IT Technician/Network Technician

We are looking for a Desktop Support Engineer to provide technical assistance to end users by installing, maintaining, and troubleshooting computer systems, hardware, and software. The candidate will ensure smooth IT operations and quick resolution of technical issues.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, and peripherals.

• Install, configure, and maintain Windows / Mac operating systems and applications.

• Troubleshoot hardware, software, and network connectivity issues.

• Manage user accounts, permissions, and access through tools like Microsoft Active Directory.

• Install and support office productivity tools such as Microsoft Office.

• Configure email clients and troubleshoot issues with Microsoft Outlook.

• Handle software installations, updates, and patches.

• Provide support for VPN, remote desktop, and network connectivity.

• Maintain IT asset inventory and documentation.

• Respond to service desk tickets and resolve issues within SLA.

• Assist in system upgrades, hardware replacements, and IT projects.

Required Skills

• Strong knowledge of Windows OS installation and troubleshooting

• Basic understanding of networking concepts (LAN, TCP/IP, DNS, DHCP)

• Experience with hardware troubleshooting

• Knowledge of remote support tools

• Familiarity with ticketing systems

• Good communication and problem-solving skills

Preferred Qualifications

• Bachelor’s degree in IT, Computer Science, or related field

• Certifications such as:

  • CompTIA A+

  • Microsoft Certified: Modern Desktop Administrator Associate

• 1–3 years of desktop support / IT support experience

Common Tools Used

• Microsoft Active Directory

• Microsoft Office

• TeamViewer

• AnyDesk

• ServiceNow

• It is a Full Time ఐటి / హార్డ్‌వేర్ / నెట్‌వర్క్ ఇంజనీర్ job for candidates with 1 - 4 years of experience.