A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
7,000 - 9,000 /నెల
Infotroop It Solutions Private Limited
ఖడ్కీ, పూనే
ఐటి / హార్డ్వేర్ / నెట్వర్క్ ఇంజనీర్ లో ఫ్రెషర్స్
ఫుల్ టైమ్
Key Responsibilities:
Addressing user tickets for issues regarding hardware, software, and networking.
Assisting customers through installing applications and computer peripherals.
Providing technical support either by visiting on-site or through remote-access systems.
Providing IT networks and customer services to users inside and outside the company.
Guide users with step-by-step instructions to resolve the issues.
Customizing the desktop applications as per the needs of users and clients.
Maintaining a log of job tickets and maintenance tasks.
Send the unresolved issues to the next level of the support team.
Creating technical reports and manuals.
Keep up with current breakthroughs in computing technology and research its reviews.
Should be good in Windows Support, Outlook Support, Active Directory, DNS, DHCP.
Should have good knowledge into Hardware Support (Printer, System Assembling and Disassembling)
OS Troubleshooting, Outlook Troubleshooting and Configuration
Should be well versed in remote support.
