Associate Manager - Infrastructure Services (Microsoft Teams & Voice Solutions)

Associate Manager Infrastructure Services Job Description: Required Product Knowledge and Technical Skills: In-depth knowledge Microsoft Teams IM and Voice. In-depth Knowledge on Zoom, Truphone and Webex products and also installation and configuration of the services and integrate with 3rd party solutions. Strong knowledge and experience with Contact Center Telephony, Contact Center Core Applications like Asterisk, IP PBX, SBC, GSM Gateways. Knowledge of creating voice routing and TEAMS policies. Knowledge of Microsoft TEAMs hybrid deployments. Knowledge of updating Cumulative updates. Experience with implementation and migration to cloud voice solutions. Skype for Business, Exchange server, Enterprise voice, Microsoft teams, including advanced configurations for direct routing , Complex Skype voice solutions, Office 365, Session Border Control (SBC), Audiocodes and MCSE Productivity, Lync. Experience deploying and configuring Lync/Skype for Business audio, video and telephony solutions as well as integration with Exchange/Office 365 Experience integrating Microsoft TEAMs with other unified communications systems (chat, media, video, voice) Experience of migrating from previous versions to Current version ( Teams ) Strong analytical skills; able to assess and solve issues in a high-pressure environment. Manage all voice and video project risk and issue. Monitoring voice and video project progress and provide reporting document. Configure and Manage Microsoft Teams Phone for Voice Users • Enable users for Microsoft Teams Phone · assign Teams Phone license. · assign a Microsoft Teams Calling Plan license. · assign user dial plans. · assign numbers to users. · assigning verified emergency address location · assign a calling policy to a user. · assign a usage location to a user. • Enable users for Direct Routing · assign a voice routing policy to a user for Direct Routing · assign a number to a user by using PowerShell. · enable voicemail and Enterprise Voice for a Direct Routing user in PowerShell. • Enable per-user calling features · configure group call pickup. · configure call delegation and call delegates. · configure call forwarding. · configure simultaneous ring. · enable and configure audio conferencing. · assign a dial-out policy. Plan and Configure Microsoft Teams Phone • Plan and design a Microsoft Teams PSTN solution · choose an appropriate PSTN connectivity solution. · identify requirements for Teams Calling Plans, Operator Connect, and Direct Routing · identify licensing requirements for Microsoft Teams Phone, including users, auto attendants, call queues, meeting room devices, and common area phones. · plan network topology. · plan for integration of Certified Contact Center solutions. • Manage phone numbers for Microsoft Teams Calling Plans and Operator Connect · choose between porting and acquiring numbers for Teams Calling Plans · acquire phone numbers for Teams Calling Plans from Microsoft · create a port order for Microsoft service and user numbers. · create a request to convert between Microsoft service and user numbers. · configure Operator Connect • Configure Phone policies · install Microsoft Teams PowerShell module. · design and configure a tenant dial plan. · configure calling policies. · configure call park policies. · configure caller ID policies. · configure outbound call restrictions. · configure inbound call blocking. · configure compliance recording. • Configure auto attendants and call queues · design call flows for auto attendants and call queues. · configure auto attendants and call queues. · deploy channel-based call queues. · configure resource accounts, including cloud and hybrid environments. · assign licenses to the resource accounts. · assign phone numbers to resource accounts. · assign a resource account to an auto attendant or call queue. · configure Microsoft 365 Groups for voicemail, · configure holidays for auto attendants and call queues. · configure custom Music-on-Hold. • Design network infrastructure for optimal Microsoft Teams Phone performance · determine network readiness for Microsoft Teams · design network requirements by using the Network Planner in Microsoft Teams · perform a network analysis. · design and validate local internet breakout strategy for client media optimization. · design and validate VPN split tunnelling. · design organization QoS requirements and policies. · configure Microsoft Teams QoS policies. • Extend a Direct Routing infrastructure. · design and configure Location Based Routing (LBR) · design and configure Local Media Optimization (LMO) · configure gateway translation rules · create a validated emergency address. Monitor and Troubleshoot Microsoft Teams Phone • Monitor Microsoft Teams Phone · configure tenant data upload for Call Quality Dashboard (CQD) and reporting labels. · configure Power BI reports for CQD • Monitor and troubleshoot Microsoft Teams clients and devices · troubleshoot Microsoft Teams client data flows by using debug logs, media logs, browser traces, and desktop logs · troubleshoot configuration profiles in Microsoft Teams · configure Notifications & alerts in Microsoft Teams admin center • Troubleshoot Direct Routing connectivity · troubleshoot firewall issues for Direct Routing · troubleshoot certificate Issues for Direct Routing · troubleshoot SIP options issues for Direct Routing · investigate and diagnose calling issues by using an SBC SIP trace · Should have good experience of working on IP telephony solutions. · Should have fair understanding of Network basics, additional certifications in network stream would be beneficiary. · Good oral & written communication Skills. · ITIL knowledge is an added advantage. · Team Player and ability to work under pressure. · Interacts across TAC teams at peer level. · Ability to work effectively with and provide guidance to other members of the work group. 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Experience Level Mid Level