Relationship Manager

Axis max life insurance

JOB DESCRIPTION

Job Title: Deputy Manager –Customer Advisory Team Band: 5B Reporting To: Assistant Vice President Incumbent: Department: Customer Advisory Team Supervising:

KEY RESPONSIBILITIES: 

Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance 

Handling Centralized welcome calling Process.

 Reduction in Discrepancy ratio.

 WIP Management - GO actionable TAT, issuance TAT.

 Vendor Bill Management 

Manage Dashboards & Governance for field ops 

Field operation & HO coordination for field operation fulfillment support.

 Lead Employee engagement initiatives for CAT-ops.

MEASURES OF SUCCESS:

 Paid to Applied Business ≥92% 

Ensure 100% welcoming calling on applied new business on time 

Minimize channel discrepancy ratio <5% 

Reduction in Business leakage <5 % 

Improvement in Employee engagement score.

QUALIFICATION & EXPERIENCE 

Graduate in any discipline.

 5-7 years of experience in New Business. 

Life insurance experience is preferred

KNOWLEDGE & SKILL 

Excellent Inter-personnel skills 

High internal customer centricity 

Relationship building.

• It is a Full Time ఫీల్డ్ అమ్మకాలు job for candidates with 6 months - 1 years of experience.