Manage debt collection operations, ensuring timely recovery of outstanding amounts from customers.
Oversee sales teams to achieve targets and improve customer relationships through effective communication.
Develop strategies for improving collections efficiency, reducing delinquencies, and increasing recoveries.
Collaborate with internal stakeholders to resolve issues related to loan disbursements, interest calculations, and other financial matters.
Ensure compliance with regulatory requirements and maintain accurate records of all transactions.
Job Requirements :
Strong understanding of bucketing principles for effective segmentation of customers based on risk profiles.
Excellent people management skills with ability to lead high-performing teams remotely.
Proficiency in TL (Telecalling) software for efficient call handling and recording.