Key Responsibilities
Contact customers through phone calls, emails, and field visits (if required) for payment collection.
Follow up on overdue accounts and ensure timely payment recovery.
Maintain accurate records of collection activities and payment status.
Resolve customer queries related to outstanding dues and payment schedules.
Negotiate repayment plans with customers when necessary.
Coordinate with internal teams to update payment records and account information.
Prepare daily, weekly, and monthly collection reports.
Ensure compliance with company policies and legal guidelines during the collection process.