Key Responsibilities
Contact customers via phone, email, SMS, or in person regarding overdue payments.
Follow up on outstanding invoices and ensure timely recovery.
Negotiate payment schedules and settlements where appropriate.
Maintain accurate records of collection activities in the CRM/ERP system.
Resolve customer queries related to billing and payments.
Monitor customer accounts and identify delinquent accounts.
Prepare daily, weekly, and monthly collection reports.
Coordinate with the Sales, Finance, and Customer Service teams to resolve payment disputes.
Ensure compliance with company policies and applicable legal regulations.
Meet monthly collection targets and performance KPIs.