Social Media Manager

·       Manage high-level customer escalations received through social media, email, and other channels.

·       Ensure timely and professional responses to customer concerns.

·       Coordinate with internal teams to resolve customer issues effectively.

·       Maintain brand tone and communication standards across all platforms.

·       Track social media trends, sentiment, and recurring customer concerns.

·       Take ownership of critical custom·       Manage high-level customer escalations received through social media, email, and other channels.

·       Ensure timely and professional responses to customer concerns.

·       Coordinate with internal teams to resolve customer issues effectively.

·       Maintain brand tone and communication standards across all platforms.

·       Track social media trends, sentiment, and recurring customer concerns.

·       Take ownership of critical customer issues and ensure end-to-end resolution.

·       Coordinate with cross-functional teams including operations, logistics, and support teams.

·       Provide regular updates to customers on case progress and resolution timelines.

·       Identify root causes of escalations and suggest process improvements to reduce repeat issues.

·       Coordinate with cross-functional teams including operations, logistics, and support teams.

·       Provide regular updates to customers on case progress and resolution timelines.

·       Identify root causes of escalations and suggest process improvements to reduce repeat issues.

• It is a Full Time డిజిటల్ మార్కెటింగ్ job for candidates with 1 - 4 years of experience.