YASH ENTERPRISES is looking for a motivated and target-oriented Telecaller to join our Collection Department. The candidate will be responsible for making calls to customers regarding outstanding payments, following up on payment commitments, resolving basic payment-related queries, and maintaining accurate collection records.
Key Responsibilities
Make regular calls to customers regarding pending and outstanding payments.
Inform customers about outstanding amounts and payment due dates.
Follow up professionally and politely for timely payment collection.
Take payment commitments from customers and ensure timely follow-up.
Handle customer queries related to pending payments.
Maintain accurate records of calls, commitments, and payment status.
Update customer and collection details in Excel/system on a regular basis.
Follow up on overdue and old outstanding accounts.
Prepare daily and weekly collection reports.
Coordinate with the concerned departments regarding payment-related issues.
Maintain professional relationships with customers.