Telecalling - Payment Collection Executive

Job Overview

We are hiring a Customer Relationship & Payment Collection Executive who will be responsible for managing customer interactions, following up on outstanding payments, maintaining customer records, and ensuring a smooth customer experience. The role requires strong communication skills, regular customer coordination, and the ability to handle payment-related discussions professionally.

Responsibilities

• Contact customers regarding pending payments and payment schedules.

• Maintain regular communication with customers through calls, emails, and messages.

• Resolve customer concerns and coordinate with internal teams for timely closure.

• Update customer information, payment records, and follow-up status in the system.

• Prepare daily and weekly reports related to collections and customer interactions.

• Ensure timely resolution of customer requests and service issues.

• Support customer onboarding and documentation activities.

• Build positive customer relationships and improve customer satisfaction.

Candidate Profile

• 1 to 3 years of experience in collections, customer service, CRM, telesales, customer support, or similar roles.

• Good verbal and written communication skills in English and Hindi.

• Comfortable speaking with customers and handling payment follow-ups.

• Working knowledge of MS Excel and basic computer applications.

• Strong follow-up, coordination, and organizational skills.

• Ability to work independently and meet assigned targets.

Preferred Experience

Candidates from customer service, payment collections, banking, insurance, telecom, BPO, financial services, or service industries will be preferred.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 3 years of experience.