Telecalling Executive

Telecaller / Collection Executive (Banking Process) | Fresher & Experienced | Immediate Joining | Noida

JOB DESCRIPTION

VGM Consultants Limited is hiring Telecallers and Collection Executives for Banking Collection Processes in Noida. We are looking for enthusiastic, target-oriented, and communication-skilled candidates for DRA and Non-DRA collection processes. Both freshers and experienced candidates are welcome to apply.

This is an excellent opportunity for candidates looking to build a career in Banking, Collections, Customer Service, and Telecalling Operations with immediate joining opportunities and performance-based incentives.

Position Details

Company: VGM Consultants Limited

Industry: Banking & Financial Services

Department: Collections

Job Role: Telecaller / Collection Executive

Location: Noida, Uttar Pradesh

Work Mode: On-Site

Employment Type: Full-Time

Shift: Day Shift

Process Type: DRA / Non-DRA

Joining: Immediate

Vacancies: 50 Open Positions

Qualification: 12th Pass (10+2) / Graduate

Experience: Fresher to 5 Years

Age Limit: 18–30 Years

Languages Required: Hindi and Basic English

Salary: ₹12,000 – ₹20,000 Per Month + Incentives

Open Positions

• 20 Positions – Non-DRA Process – Fresher & Experienced – Salary ₹12,000–₹15,000
• 30 Positions – Non-DRA Process – Collection Experience Preferred – Salary ₹15,000–₹18,000
• 40 Positions – DRA Process – Fresher & Experienced – Salary ₹16,000–₹20,000

Key Responsibilities

• Make outbound calls to customers regarding pending payments and EMI reminders.
• Follow up with customers for payment commitments and collection recovery.
• Handle customer queries professionally and provide appropriate resolutions.
• Maintain accurate call records and update customer information in CRM systems.
• Achieve daily, weekly, and monthly collection targets.
• Build positive customer relationships through effective communication.
• Escalate unresolved customer concerns to the appropriate department.
• Ensure compliance with company policies, collection guidelines, and regulatory requirements.
• Maintain professionalism and customer satisfaction during all interactions.

Required Skills

• Excellent verbal communication skills in Hindi.
• Basic English communication skills.
• Strong convincing and negotiation abilities.
• Basic computer knowledge and typing skills.
• Ability to work under pressure and achieve targets.
• Good listening, interpersonal, and problem-solving skills.
• Ability to manage outbound calling processes effectively.

Preferred Skills

• Experience in Telecalling, Collections, Customer Service, BPO, or Sales.
• Knowledge of Banking, NBFC, or Collection Processes.
• Experience in DRA and Non-DRA Collection Processes.
• Familiarity with CRM Software, Dialers, and Calling Systems.
• Ability to handle difficult customer conversations professionally.

Eligibility Criteria

• Minimum Qualification: 12th Pass (10+2)
• Graduate candidates can also apply.
• Freshers are welcome.
• Experienced candidates will be considered for higher salary brackets.

Salary & Benefits

• Monthly Salary: ₹12,000 – ₹20,000
• Attractive Performance-Based Incentives
• Career Growth Opportunities
• Professional Work Environment
• Banking Industry Exposure
• Immediate Joining Opportunity
• Day Shift Working Hours

Company Address

VGM Consultants Limited

Infinity Spacezone, Building No. H-198, Suite No. B01-A,
Lower Ground Floor, H Block,
Sector 63, Noida, Uttar Pradesh – 201301

Apply Now

⚡ For Faster Response & Quick Interview Scheduling, candidates can directly WhatsApp their Resume on: 9335885990

📲 Direct WhatsApp applications will be given priority for screening and interview updates.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 4 years of experience.