Job Title: Telecaller – NGO
Job Summary
We are looking for a motivated and compassionate Telecaller to connect with donors, supporters, and beneficiaries. The Telecaller will be responsible for fundraising calls, donor engagement, awareness campaigns, and maintaining strong relationships with supporters.
Key Responsibilities
Make outbound calls to existing and potential donors.
Explain the NGO’s mission, vision, and ongoing projects clearly.
Request donations and support for campaigns and fundraising drives.
Maintain accurate records of calls and donor details in CRM or database.
Follow up with donors for repeat contributions and updates.
Address donor queries politely and professionally.
Achieve daily/weekly/monthly calling and fundraising targets.
Coordinate with the fundraising and marketing team for campaign updates.
Required Skills & Qualifications
Minimum qualification: 12th pass
Excellent communication skills
Strong persuasion and negotiation skills.
Basic computer knowledge
Positive attitude and ability to handle rejection.
Key Competencies
Empathy and patience
Target-oriented mindset
Strong interpersonal skills
Good listening ability
Ethical and transparent communication
Working Conditions
Full-time
Office-based
6 days working
Salary + Incentives