టెలికాలర్

We are looking for a results-driven Collection Executive / Telecaller to join our banking team. In this role, you will be responsible for contacting customers with overdue accounts, recovering outstanding payments, and managing loan/credit card delinquency. You will serve as the primary link between the bank and customers to negotiate repayment plans while maintaining a professional and empathetic approach.

Core Responsibilities

• Customer Outreach: Make daily outbound calls to customers regarding overdue credit cards, personal loans, vehicle loans, or other banking products.

• Payment Negotiation: Negotiate payment timelines and settlement options with delinquent customers while adhering to bank policies.

• Account Tracking: Monitor assigned accounts daily to track payment promises and follow up systematically.

• Data Management: Update the banking internal CRM/system with accurate call logs, customer responses, and updated contact information.

• Compliance Adherence: Strictly follow RBI guidelines (or local banking regulatory norms) and fair practice codes regarding debt collection.

• Query Resolution: Resolve basic customer queries regarding interest rates, late fees, or statement discrepancies to facilitate smoother payments.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 6+ years Experience.