Customer Support Executive – Email/Chat Process
Company: Adroit Synergies Pvt. Ltd.
Job Location: Noida, Sector 63
Job Type: Full-Time
Experience: 0–5 Years
Education: 12th Pass & Above
Age: 18–30 Years
Language Required: English
💼 Salary Details
CTC: Up to ₹21,600 per month
Basic CTC: ₹19,000 per month
In-Hand Salary: ₹18,400 per month
Night Shift Allowance: ₹2,600 per month
📌 Job Responsibilities
Handle net banking-related customer queries through email and chat support.
Assist customers with transaction-related issues, login problems, and password resets.
Provide clear, accurate, and professional written communication.
Understand customer concerns and provide appropriate resolutions.
Maintain accurate records of customer interactions in the system.
Follow up on customer queries whenever required.
Ensure a high level of customer satisfaction and service quality.
🎯 Skills & Requirements
Good English communication skills.
Prior BPO/Customer Support experience preferred.
Experience in Email Support/Chat Support will be an added advantage.
Good typing and written communication skills.
Basic computer knowledge.
Ability to handle customer queries professionally.
Comfortable working in a night shift.
✅ Eligibility
Qualification: 12th Pass or above
Experience: 0–5 Years
Age: 18–30 Years
Language: English
Location: Noida, Sector 63
Interested candidates can apply now for immediate consideration.