టెలికాలర్

Roles & Responsibilities

• Make outbound calls to customers regarding pending payments, EMI reminders, and collection follow-ups.

• Handle customer queries professionally and provide suitable resolutions.

• Maintain proper call records and update customer interactions in the CRM system.

• Follow up with customers to ensure timely payment and commitment tracking.

• Achieve daily and monthly collection targets assigned by the management.

• Build and maintain positive relationships with customers through effective communication.

• Escalate unresolved issues to the concerned department when required.

• Ensure compliance with company policies, collection guidelines, and legal regulations.

• Maintain professionalism and customer satisfaction during all interactions.

Mandatory Skills

• Excellent verbal communication skills in Hindi and basic English.

• Good convincing and negotiation skills.

• Basic computer knowledge and typing skills.

• Ability to handle pressure and achieve targets.

• Good listening and problem-solving abilities.

• Comfortable working in a fast-paced environment.

Preferred Skills

• Prior experience in telecalling, collections, customer service, or sales.

• Knowledge of banking or collection processes.

• Ability to manage difficult customer conversations professionally.

• Experience using CRM or calling software.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 6 months of experience.