Job Summary
We are looking for a Collection / Recovery Telecaller to follow up with customers on overdue payments and ensure timely recovery while maintaining professional and ethical communication.
Key Responsibilities
Make outbound calls to customers for payment reminders and recovery
Follow up on overdue EMIs / outstanding amounts
Explain payment options, due dates, and penalties
Negotiate payment timelines and resolve customer queries
Update payment status and call details in the system
Achieve daily calling and monthly recovery targets
Maintain customer confidentiality and follow compliance guidelines
Required Skills & Qualifications
10th pass / Graduate
0–3 years of experience in collections, recovery, or tele calling
Good communication and negotiation skills
Ability to handle pressure and difficult conversations
Knowledge of basic computer operations
Preferred Skills
Experience in loan recovery, credit cards, or EMI collections
Familiarity with CRM or dialer systems
Hindi/English proficiency; regional language is a plus
Salary & Benefits
Fixed salary + performance-based incentives
Training and compliance support
Career growth opportunities