Telecaller - Collection

Looking for Debt Recovery Telecaller is responsible for contacting customers who have overdue loans, credit-card bills, EMIs, or other payments and encouraging them to clear their outstanding dues.

• Contact customers by phone regarding overdue payments and outstanding debts.

• Inform customers about their pending amount, due dates, and available payment options.

• Follow up with customers who have promised to make payments.

• Negotiate suitable repayment dates or payment arrangements within company policies.

• Maintain accurate records of customer conversations and payment commitments.

• Handle customer questions and complaints professionally.

• Achieve daily/weekly/monthly collection and call targets.

• Escalate difficult or unresolved cases to the senior collection team.

• Follow company policies, customer privacy requirements, and applicable collection guidelines.

Skills Required:

• Good communication skills in English/Hindi and/or local languages.

• Convincing and negotiation ability.

• Patience and confidence while handling difficult customers.

• Basic computer knowledge and ability to use CRM/software.

• Target-oriented approach.

• Ability to work under pressure.

Experience: Freshers can be considered; experience in telecalling, customer service, banking, loan collections, or BPO is an advantage.

Typical Salary: Varies by company, experience, location, and incentives; many collection roles include performance-based incentives.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 3 years of experience.