Position: Telecollection Executive Experience:6 Months- 4 Years in Collection Process
Key Responsibilities
• Make outbound calls to customers for due payments / EMI reminders
• Follow up with customers on pending payments
• Negotiate and set up payment plans where required
• Maintain proper call records and updates in the system
• Achieve daily and monthly collection targets
• Handle customer queries and provide appropriate solutions
• Ensure adherence to company policies and compliance