Senior Customer Support Executive

Senior Customer Support Executive

Company: The Stardust Studio
Location: Sector 19, Udyog Vihar, Gurugram
Experience: 2+ Years
Salary: Up to ₹30,000 per month (Based on experience and interview performance)
Working Days: Monday to Saturday (6 Days a Week)
Shift Timing: 9:00 AM – 7:00 PM
Job Type: Full-Time, On-Site

About the Role

The Stardust Studio is looking for a dedicated and experienced Senior Customer Support Executive who can deliver exceptional customer service, handle escalations efficiently, and ensure a seamless customer experience across all communication channels.

Key Responsibilities

• Handle customer inquiries via calls, emails, WhatsApp, and other communication channels.

• Resolve customer concerns, complaints, and escalations in a professional manner.

• Provide accurate information regarding products, orders, deliveries, and services.

• Maintain high customer satisfaction levels through timely issue resolution.

• Coordinate with internal teams to resolve customer-related concerns.

• Track and manage customer interactions using CRM or support tools.

• Monitor customer feedback and suggest process improvements.

• Ensure adherence to company service standards and response timelines.

• Assist in training and supporting junior customer support team members when required.

Requirements

• Minimum 2 years of experience in Customer Support, Customer Service, or Customer Success roles.

• Excellent verbal and written communication skills.

• Strong problem-solving and conflict-resolution abilities.

• Ability to handle customer escalations professionally.

• Customer-focused mindset with strong interpersonal skills.

• Comfortable working in a fast-paced environment.

• Basic knowledge of CRM tools, Google Sheets, and MS Office.

Preferred Qualifications

• Experience in e-commerce, D2C, or online retail brands.

• Experience handling customer support through multiple channels (Calls, Emails, WhatsApp, Social Media).

• Ability to manage customer relationships and improve customer satisfaction metrics.

What We Offer

• Competitive salary package.

• Fixed day shift (9 AM – 7 PM).

• Sunday fixed off.

• Career growth opportunities.

• Supportive and collaborative work environment.

• Opportunity to work with a fast-growing e-commerce brand.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 3 - 5 years of experience.