Customer Service: Greet clients warmly, identify their budget and occasion, and showcase matching jewellery pieces.
Product Knowledge: Explain purity, hallmark certifications, gross/net weights, and making charges accurately.
Sales & Billing: Close sales, cross-sell add-ons like chains or matching earrings, and process POS billing.
Gold Exchange & Schemes: Handle old-gold valuations with gemologists and enroll buyers in gold savings plans.
Inventory & Display: Maintain clean display cases, conduct daily stock counts, and keep assigned counters secure