Designation: Quality Analyst
Experience: 1–2 Years
Location: Sector 63, Noida, 110091
Job Summary:
Responsible for monitoring and evaluating sales and collection calls to ensure quality, compliance, and process adherence while driving performance improvement.
Key Responsibilities:
-Monitor and audit sales & collection calls as per quality parameters
-Ensure adherence to company policies and regulatory guidelines
-Provide actionable feedback and coaching to agents
-Conduct calibration sessions with stakeholders
-Analyze quality trends and share improvement insights
-Maintain audit records and support compliance checks
KPIs:
-Quality Score
-Compliance Adherence
-Conversion Rate (Sales)
-Collection Efficiency / Recovery Rate
Skills Required:
-Strong analytical and listening skills
-Good understanding of sales & collections processes
-Effective communication and feedback skills
-Proficiency in MS Excel and QA tools
Qualification:
-Graduate in any discipline