Life Insurance Call Centre Team Leader

Team Leader – Life Insurance Call Centre

We are looking for a target-driven Team Leader with hands-on experience in life insurance call-centre operations. The ideal candidate will lead a team of inbound or outbound callers, drive sales and service targets, and ensure excellent customer handling, call quality, and compliance.

Key responsibilities

• Lead, motivate, and coach callers handling life insurance sales, lead generation, renewals, or servicing.

• Monitor daily performance and KPIs, including calls, talk time, conversions, productivity, quality, and attendance.

• Conduct team huddles, call reviews, one-to-one coaching, and performance improvement plans.

• Ensure agents follow approved scripts, product information, customer disclosures, and applicable insurance and company requirements.

• Support agents with customer queries and escalations; coordinate with Quality, Training, and Operations teams.

• Prepare regular MIS reports and recommend ways to improve sales, service, and customer experience.

• Maintain team discipline and protect customer information.

Ideal candidate

• Previous experience in a call centre handling life insurance calls is essential.

• Team leadership or supervisory experience in insurance/BFSI operations is preferred.

• Strong coaching, communication, target-management, and problem-solving skills.

• Comfortable using CRM systems, dialers, and Excel/MIS reports.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 3 years of experience.