International Voice Process

We are looking for a International Voice Process to join for our client CONCENTRIX This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹25,000 - ₹45,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Handle us clients and have some banking knowledge.

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

• NOTE: SERIOUS CANDIDATE PLEASE APPLY FOR THE JOB

• NOTE:NO FRESHER ONLY EXPERIENCE CANDIDATE PLEASE.

• NOTE:WALK IN TO IZEE MANPOWER

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the 2days Rotational week offshift.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 3 years of experience.