ఇంటర్నేషనల్ వాయిస్ ప్రాసెస్

Job Title: Customer Service Executive – International Voice
Process: International Customer Service – Voice
Location: Sector 62, Noida
Work Mode: Work From Office
Cabs: One Side - Odd Hours
Openings: 50
Batch Date: 28 August 2026
Salary: ₹33,500 In-Hand per month
Working Days: 5 Days Working
Weekly Off: 2 Days Off
Shift: Rotational Shifts
Interview Mode: Walk-in Interview Only

Eligibility Criteria

• Minimum 6 months of International BPO Voice experience

• International Customer Service experience is mandatory

• Excellent spoken English and communication skills

• Strong pronunciation, grammar, comprehension, and conversational ability

• Ability to understand and resolve customer concerns effectively

• Good customer-handling and problem-solving skills

• Ability to work in a target-driven customer service environment

• Candidates must be comfortable working from Sector 62, Noida

Key Responsibilities

• Handle inbound customer calls for an international customer service process

• Understand customer requirements, concerns, and service requests

• Provide accurate and timely resolutions to customer queries

• Maintain professional, courteous, and confident communication with customers

• Demonstrate strong listening and probing skills to identify customer requirements

• Resolve customer issues within defined process guidelines

• Escalate complex issues to the appropriate department whenever required

• Maintain accurate records of customer interactions

• Follow company policies, SOPs, compliance requirements, and escalation matrix

• Consistently achieve defined quality, productivity, and customer satisfaction parameters

• Maintain a positive customer experience during every interaction

• Protect customer information and maintain confidentiality

Candidate Profile

The ideal candidate should have prior experience in an International Voice BPO and be comfortable communicating with international customers.

Candidates should demonstrate:

• Strong verbal English communication

• Good listening and comprehension skills

• Customer-first approach

• Problem-solving ability

• Professional telephone etiquette

• Ability to handle difficult or challenging customer interactions

• Willingness to work from the office

What We Offer

• ₹33,500 In-Hand per month

• 5 Days Working

• 2 Days Weekly Off

• Rotational Shifts

• International Customer Service exposure

• Work From Office opportunity in Sector 62, Noida

• Professional and structured work environment

• Opportunity to develop international customer service experience

Selection Process

HR Round → Assessment → Operations Round

Interview

This is a Walk-in Interview Only opportunity. Candidates who meet the eligibility criteria can directly attend the interview with an updated resume and valid ID proof.

Location: Sector 62, Noida

Candidates with relevant International BPO Voice experience are encouraged to attend the walk-in interview and proceed with the selection process.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 5 years of experience.