Process- Pure Customer Service (Healthcare)
Maximum CTC: ₹40,000 per •month
Max Inhand - ₹36,200/- per month
Max age 42 NO TRANSPORTATION
Hsc/Grad with min 6 months Exp in international companies- C1 voice select comms mandatory
Shift Window: 6:30 PM to 6:30 AM (10-hours login required)
Weekly off: Any two days in the week
Candidates must have excellent communication skills with no grammatical errors.
Males and female ratio to be maintained
What are the call types- what do the agents actually do on the call?
1. Inbound Calls
1. General Concerns
2. Appointment management
3. Order status
4. Billing Question/Concerns
5. Lab management
6. Cancellation requests
7. Refund requests
8. Medication concerns
9. Prior authorizations
10. Complaints
2. Outbound calls
1. Appointment management
2. Lab management
3. Medication concerns/clarifications
4. Billing concerns