ఇంటర్నేషనల్ కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Job Title: International Customer Support Executive

Location: Mumbai

Working Days: 5 Days a Week

Shift: Rotational (Shift changes every month)

Shift Timings (Monthly Rotational):

• 10:00 AM – 7:00 PM

• 1:00 PM – 10:00 PM

• 11:00 PM – 8:00 AM

Job Overview:

We are seeking a proactive and customer-focused International Customer Support Executive to manage global client interactions across voice, email, and chat channels. The ideal candidate should have excellent communication skills, a solution-oriented approach, and flexibility to work in rotational shifts that change every month.

Key Responsibilities:

• Handle inbound and outbound international customer queries via phone, email, and live chat.

• Provide accurate information about products and services.

• Resolve customer concerns promptly while maintaining high service standards.

• Escalate complex issues to relevant teams when required.

• Maintain detailed records of customer interactions in CRM systems.

• Adhere to SLAs, response timelines, and quality benchmarks.

• Build strong relationships with international clients through professional communication.

Requirements:

• Graduate in any discipline.

• 1–2 years of experience in international customer support (preferred).

• Excellent verbal and written English communication skills.

• Experience handling US/UK/APAC clients is an advantage.

• Comfortable working in rotational shifts (including night shifts) with monthly shift changes.

• Basic knowledge of CRM tools and MS Office.

• Strong problem-solving and multitasking abilities.

Preferred Skills:

• Experience in BPO / KPO / IT / Fintech / Forex support is an added advantage.

• Ability to work under pressure and meet performance targets.

• Strong customer-centric mindset.

What We Offer:

• 5-day working week

• Competitive salary package

• Growth-oriented work environment

• Professional and supportive team culture

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 2 years of experience.