Greetings from CONVICTION HR !!
We are hiring for Top MNC'S for International process
Location:
Bengaluru, Karnataka, India (Work from Office)
Why Join Us?
We Were a rapidly-growing global BPO servicing clients in the US/UK markets. Join our ambitious, friendly team where your voice makes a differenceand your growth matters. You'll gain international exposure, sharpen your communication skills, and build a career in a dynamic environment that values you.
For more details
Call : HR Roshini @ 8951857215 (Call or WhatsApp)
Email id - roshni.conviction07899@gmail.com
What You'll Do:
Handle inbound (and sometimes outbound) voice calls with international customers (US/UK time zones), delivering excellent service.
Resolve queries, complaints and requests with empathy, clarity and accuracy.
Document customer interactions in our CRM accurately; escalate where needed.
Work in rotational / night shifts aligned with international time-zones (e.g., US evening / UK morning).
Achieve performance metrics: first-call resolution, average handle time, customer satisfaction ratings.
Be part of process improvement suggest ideas, help enhance the voice experience.
What Were Looking For:
Strong English communication skills (spoken & written); comfortable with US/UK accents.
Diploma/12 th pass or any graduate; freshers are welcome (with strong communication) and candidates with 0-5 years voice-process experience preferred.
Ready to work night shifts / rotational shifts.
Basic computer skills and a willingness to learn CRM / call-centre tools.
Good listening, problem-solving, multitasking and interpersonal skills.
A positive, customer-first attitude and a desire to grow in a service-driven role.
What You'll Get:
Competitive salary + performance incentives + night-shift allowances.
Comprehensive training to build your voice skills and client interaction confidence.
Friendly & inclusive workplace, peer support, fun team activities.
Convenient office location in Bengaluru with transportation support .
How to Apply:
For more details
Call : HR Roshini @ 8951857215 (Call or WhatsApp)
Email id - roshni.conviction07899@gmail.com