We are looking for a Email & Chat Support Executive to join our team . This role involves handling chats, providing exceptional customer support, and addressing queries and concerns related to Education. The role offers ₹12000 - ₹17500 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer chats in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets
Job Requirements:
The minimum qualification for this role is 12th Pass and 0 - 5 years of experience. Candidates must be open to a 6 days working week during the Day shift.